Care Access Department

  • Receives calls from clients requesting treatment.
  • Gathers demographic information.
  • Refers clients to individual contracted providers.
  • The Care Access Specialist authorizes the initial EAP/MAP and/or insurance treatment sessions, coordinates all incoming crisis calls and verifies client's eligibility to receive benefits. Records provider's diagnostic information and conveys it to the care manager who will authorize, if appropriate, additional EAP/ MAP and/or insurance treatment sessions.
  • CONTACT STAFF: Care Access Manager, Care Access Specialists.

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