The Holman Group - Provider Manual

Grievance Mechanism

Enclosed in your original provider packet is a copy of The Holman Groups Grievance/Complaint Form. Please have these forms available for Holman Clients that express any form of dissatisfaction in regards to The Holman Group or their services. These forms are also available on our website.

By definition, a grievance from an Enrollee is an oral or written expression of dissatisfaction regarding the Holman Group and/or a provider including quality of care concerns, and shall include a complaint, dispute, request for reconsideration or appeal made by an enrollee or the enrollee’s representative.

The Holman Group systematically investigates all grievances.

Filing Grievances:

All enrollees will have reasonable access to the filing of a complaint. Complaints may be reported to any Holman staff member in person, by telephone, or in writing who will then immediately direct the complaint to the Compliance Specialist. An enrollee may voice a grievance by contacting The Holman Group at (800) 321-2843 or submit it in writing to

The Holman Group,
9451 Corbin Avenue, Suite 100.
Northridge, CA 91324

or via the Internet through www.HolmanGroup.com. If a member needs assistance with filing a grievance, Holman Client Services Personnel will assist them. Call (800) 321-2843 for assistance.

If you have any questions regarding the Grievance Mechanism please contact the Provider Relations Department (800) 321-2843 and speak to the Director of Provider Relations

Please be aware notice(s) explaining how enrollees may contact their Plan, file a complaint with their Plan, obtain assistance from the Department of Managed Healthcare and seek Independent Medical Review is available in Spanish by contacting the Holman Group (800) 321-2843 or via the website at www.holmangroup.com. This information can also be obtained through Department of Managed Healthcare website www.dmhc.ca.gov.