Contact Us

If you are a member and this is an emergency, please call (800) 321-2843.

To send a secure message to any of our departments, please select a department below.

To contact us by mail, please write to:

The Holman Group
9451 Corbin Ave., Suite 100
Northridge, CA 91324
Phone: (800) 321-2843


California Relay Service (CRS)
If you have limitations hearing or speaking, please utilize the phone numbers below to have
a CRS representative assist you.

Type of CallLanguageToll-free 800 Number
TTY/VCO/HCO to VoiceEnglish

Spanish
1-800-735-2929

1-800-855-3000
Voice to TTY/VCO/HCOEnglish

Spanish
1-800-735-2922

1-800-855-3000


Billing & Claims Department

  • Reimburses providers for services rendered to Holman clients.
  • CONTACT STAFF: Claims Manager, Claims Coordinators.

Contact Billing & Claims DepartmentContact Billing & Claims Department

Case Management & Utilization Review

  • Creates and maintains patient files.
  • Processes requests for authorizations for individual treatment sessions.
  • Mails out all written verification of authorization to providers.
  • Provides the Requests for Treatment Authorization (renewal) forms to providers.
  • CONTACT STAFF: Utilization Review Manager, Utilization Review Staff.

Contact Case Management & Utilization ReviewContact Case Management & Utilization Review Department

Care Access Department

  • Receives calls from clients requesting treatment.
  • Gathers demographic information.
  • Refers clients to individual contracted providers.
  • The Intake Specialist authorizes the initial EAP/MAP and/or insurance treatment sessions, coordinates all incoming crisis calls and verifies client's eligibility to receive benefits. Records provider's diagnostic information and conveys it to the care manager who will authorize, if appropriate, additional EAP/ MAP and/or insurance treatment sessions.
  • CONTACT STAFF: Intake Manager, Intake Specialists.

Contact Intake Services DepartmentContact Care Access Department

Provider Relations Department

  • Is responsible for the overall management of the Holman provider network.
  • Contracts with and credentials individual providers and facilities nationwide for the provision of mental health and chemical dependency treatment.
  • Ensures that the Holman provider network is sufficiently adequate to provide covered members with rapid and trouble-free access to services.
  • Serves as point of contact for all provider inquiries and requests.

Contact Provider Relations DepartmentContact Provider Relations Department

Sales and Client Services

  • Maintains smooth functioning of corporate/ labor accounts.
  • Consults with client services/ personnel on issues related to employees' mental health and job functioning.
  • Monitors Formal Management Referrals.
  • Oversees the patient Grievance Process.
  • Markets The Holman Group HMO/EAP/MAP plans to potential corporate/labor accounts.
  • CONTACT STAFF: Client Services Representatives.

Contact Sales and Client ServicesContact Sales and Client Services

Webmaster

  • Updates website
  • Creates passwords
  • Develops new webpages

Contact WebmasterContact Webmaster

Holman Employee EmailHolman Employee Email